Terms of Service

Mobile Mechanic Terms Policy:

Our facility policy regarding warranties is as follows:

Parts – There is a 7-day warranty for parts, unless otherwise noted, subject to our inspection of parts. Parts MUST be returned to our facility to be inspected, if not returned to our facility for inspection there is NO warranty on parts if we are not provided opportunity to inspect the parts. All parts warranties are through the manufacture. This includes tire plug service. Costs for labor are not included in parts warranties claims. Any/All battery warranties are through the manufacture, if the battery is sold as “NEW” with a warranty, such coverage is only directly through the battery manufacture. Any other batteries sold as used/reman are sold “As-Is” with NO warranty. 

Labor/Workmanship – Our warranty regarding labor/workmanship is broken down into two (2) separate groups: i.) is for FULL/Functional repairs performed by our service technicians/mechanics that restore the vehicle to roadworthy condition –  ii.) Is for TEMPORARY/emergency “band-aid” repairs performed by our service technicians/mechanics that are intended ONLY for EMERGENCY USES to enable the possibility of the vehicle to be driven to a LOCAL repair facility of the customer’s choice to seek additional repair services.

i.)                 FULL/Functional repairs performed by our service technicians/mechanics that restore the vehicle to roadworthy condition –  In these situations, if such labor/work is performed to the customers vehicle, such labor/work is performed after the customer has been given written and/or verbal: explanation of the problem(s) the vehicle is experiencing; estimate of the cost for labor; estimate of the cost for parts; estimate regarding part(s) availability; Estimate of overall costs for services to be performed; any recommendation by the mechanic as to what the customers best course of action would be with regard to optimal cost vs benefit consideration, with consideration given to safety, time of day and time frame for repairs. The customer is then responsible for their decision as to the course of action taken, and as to what specific services the customer authorizes and directs to be performed and/or not to be performed. — These repairs that are performed include a 7-day warranty, unless otherwise noted, for our labor/workmanship and is LIMITED to ONLY cover the cost of the actual labor work performed, as does NOT include parts, replacement parts or other charges/fees. This is specifically limited to warranty the cost of our labor as charged by our facility. For warranty, the labor/workmanship MUST be inspected by OUR FACILITY and PRIOR to any other facility performing any other work/repairs on the same/similar location as our repairs where performed. If our facility is NOT provided with opportunity to inspect our labor/workmanship, then there shall be NO CLAIMS eligible, as customer shall waive all rights to such if our facility is denied the ability/opportunity to inspect such repairs/workmanship. Warranty shall be limited to ONLY the actual costs of labor as charged by our facility and at our rates with no credit for parts, fees, taxes, etc nor shall we remit payment to any other facility or repair center/shop. The customer shall only receive credit via their original course of payment (ie, refund back to credit card used at time of original payment –or- if via check, if customer paid via check –or- as credit towards having additional repairs conducted at our facility to correct said workmanship issues) This warranty shall be subject to our inspection and decision for coverage. Any appeals must be in writing and within seven (7) days after such report of such defect in labor/repairs/workmanship, as limited here.

ii.)              TEMPORARY/emergency “band-aid” repairs performed by our service technicians/mechanics that are intended ONLY for EMERGENCY USES to allow vehicle the possibility to be driven to a LOCAL repair facility of the customer’s choice to seek additional repairs. In these situations, if such labor/work is performed to the customers vehicle, such labor/work is performed after the customer has been given written and/or verbal: explanation of the problem(s) the vehicle is experiencing; estimate of the cost for labor; estimate of the cost for parts; estimate regarding part(s) availability; Estimate of overall costs for services to be performed; any recommendation by the mechanic as to what the customers best course of action would be with regard to optimal cost vs benefit consideration, with consideration given to safety, time of day and time frame for repairs. The customer is then responsible for their decision as to the course of action taken, and as to what specific services the customer authorizes and directs to be performed and/or not to be performed. If a customer declines to have any specific service(s)/repair(s) performed, such results shall be at the sole liability and cost of the customer, with regards to if the service(s)/repair(s) are not effective; not correct the initial problem(s) reported with the vehicle; contribute to any additional problem(s) with the vehicle; cause any damages (including any additional damages, either foreseeable or not) to the vehicle and/or any other property, person or injury. Such service(s)/repair(s) performed against a mechanics best recommendation shall NOT be eligible for ANY warranty, in any capacity/regard and shall not be held liable to our facility, as the customer has expressly released and discharged our facility from any and all such claims by the customer having declined any/all best recommendations of our service technician/mechanic, with regard to the best recommendations of what service(s)/repair(s) should be performed and a customers INFORMED CONSENT and acknowledgement to perform and service(s)/repair(s) that are best recommended to be performed, but that are declined by the customer shall NOT be warranted, nor held liable, as the customer has expressly released any and all claims for such, by having said service(s)/repair(s)/work performed by our facility. In these circumstances, the customer has been informed and given the opportunity to have their vehicle towed to a repair shop of the customers choice and in doing so, the customer having declined to have their vehicle towed to a repair facility of the customers choice, the customer has chosen, at the customers own free will and without being under undue pressure from our facility/service technician/mechanic, to authorize our facility and directed our service technician/mechanic to perform specific service(s)/repair(s), the customer has expressly waived any rights to any claims and are expressly aware that there shall be no warranty for said work performed by our facility.

If the customer does not allow OUR facility to ability to inspect the part(s)/labor/repair(s)/Workmanship, then the customer expressly and forever releases any and all claims for such, including any warranty and any ability to assert for any such warranty coverage, including, but not limited to the part(s), labor/workmanship. There shall be NO refund or any claim for dispute for refund if the customer fails to allow our facility to personally inspect the said repair(s), part(s), labor/workmanship at OUR facility location and/or at a location that is within our immediate service area, as determined by our facility, that is convenient to our facility in order to inspect such. If the customer fails, in any way, to comply with these terms and conditions, the customer is hereby informed that they shall forever release any such claims and any attempt to bring such claim, shall be dismissed, due to the customer failure to comply with these terms and conditions. 

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